Introduction

The Digital Projects team at Adactus Housing Group is a brand new team put together to push forward all things digital, building on what we have already achieved and with big ambitions for the future. We’re following the path set out in Adactus’s Customer Care Strategy for 2015-17. The team is made up of myself … More Introduction

The future’s bright, the future’s…. digital!

This week I spent a very enjoyable day at the TPAS Engaging Communities conference. I had been invited to run a workshop on our approach to digital engagement – in fact I ended up running it twice as it was so popular! After delivering my presentation on the Adactus500, digital engagement and all things gamification … More The future’s bright, the future’s…. digital!

Post-its….sharpies….puzzled expressions…it’s user testing time!

It’s been a while since we last blogged so what have we been up to? Well, our main focus – our new tenant portal – is coming along a treat and we are currently in the middle of a very exciting phase: user testing. We’re loosely following the framework used by the government digital service … More Post-its….sharpies….puzzled expressions…it’s user testing time!

We’re national winners! But there’s still room for improvement…

It’s been a busy couple of months in the digital projects team! We’re very involved in designing & testing our new tenant portal and are starting to look ahead to planning a new telephone system for our contact centre. More on that in a future blog! But I took time out last night to attend the … More We’re national winners! But there’s still room for improvement…