The Digital Projects team at Adactus Housing Group is a brand new team put together to push forward all things digital, building on what we have already achieved and with big ambitions for the future. We’re following the path set out in Adactus’s Customer Care Strategy for 2015-17. The team is made up of myself … More Introduction
Our scrutiny panels have been up and running for just over 4 years and in that time we’ve covered 14 different topics! You can read all about our approach here. But for our most recent panel, on the repairs process, we used a new tool to help understand how our customers interacted with our service: … More Co-creating the customer journey
A little while ago Suzy blogged about how we manage our projects using Agile methodology, Trello boards and Basecamp – read more here https://digitaladactushousing.wordpress.com/2017/07/14/adventures-in-agile/ She also promised that I’d be blogging about our Netcall project …. so here goes …. Back in June 2016, I was locked away in a darkened room with a … More The excitement of going live !
Hands up who can remember our last blogpost? No, me neither. Sorry about that! The digital projects team has been knee deep in project delivery over the last few months but we have lots of news. Jon is going to blog shortly about our Netcall implementation – we go live on Weds 19th July and … More Adventures in agile
This week I spent a very enjoyable day at the TPAS Engaging Communities conference. I had been invited to run a workshop on our approach to digital engagement – in fact I ended up running it twice as it was so popular! After delivering my presentation on the Adactus500, digital engagement and all things gamification … More The future’s bright, the future’s…. digital!
Back in January Suzy posted all about bug squishing and beta testing and our plans to roll our new Connect site out to more of our customers. This phase went well, with lots more feedback and some more sneaky bugs to sort out. There was still lots to do ahead of go live though….and we … More Planning…..spaghetti…..and determination!
Following my previous blogs on user testing and bug squishing, we are now very much into the next phase of the development plan for our new tenant portal (known as “connect”) – beta testing. The start of beta testing was what some people would think was the most important project milestone: “go live”. Our partners, 1st touch, migrated the … More welcome to connect: beta testing
As I write our new customer portal is in some kind of limbo. We’ve finalised and approved the functionality (although inevitably there were some things that didn’t quite make the cut and will be worked on after go live) and 1st touch and Aareon staff are busy beavering away setting up the live site. As … More Squishing bugs and passing tests
It’s been a while since we last blogged so what have we been up to? Well, our main focus – our new tenant portal – is coming along a treat and we are currently in the middle of a very exciting phase: user testing. We’re loosely following the framework used by the government digital service … More Post-its….sharpies….puzzled expressions…it’s user testing time!
It’s been a busy couple of months in the digital projects team! We’re very involved in designing & testing our new tenant portal and are starting to look ahead to planning a new telephone system for our contact centre. More on that in a future blog! But I took time out last night to attend the … More We’re national winners! But there’s still room for improvement…
As we near the beginning of user acceptance testing for our very shiny new customer portal we thought it would be a good time to blog how our customers have influenced the specification and how we plan to utilise customers in the testing phase. Check out rip it up and start again for the background, … More Getting it right: customer feedback and user testing